Remote assistance for robotic machines

U2Robotics

Remote assistance

U2 Robotics group offers you a remote assistance service in order to respond quickly and efficiently to your requests:

  • Technical assistance
  • Advice
  • Formation
  • Improvement plan
  • Preventive and curative maintenance plan
  • Establishment of a systematic intervention plan

We offer you various loyalty packs through an assistance credit system, including a periodic visit to your site. These packages and prices apply for all items out of warranty.

 

The interest?

+ reactivity

+ better follow-up

+ best advice

+ serenity

 

Pack Assist

+ 100 credits for 25 hours of remote assistance

+ Automatic relaunch when your assistance credit is used up

+ Your requests are taken care of within 24 hours maximum

 

Pack Zen

+ 100 credits for 25 hours of remote assistance

+ Automatic relaunch when your assistance credit is used up

+ Your requests are prioritized and taken care of within 6 hours maximum

+ Three days on site (preventive, curative, advice and improvement), costs included in mainland France

Logistics costs may be added depending on the conditions of intervention. You will be offered a new visit when the first has passed. 

Your requests are handled exclusively.
Direct After-Sales Service line : +33 2 85 75 76 32
E-mail : accountassistance@u2robotics.com
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