U2 Robotics group offers you a remote assistance service in order to respond quickly and efficiently to your requests:

• Technical assistance
• Advice
• Formation
• Improvement plan
• Preventive and curative maintenance plan
• Establishment of a systematic intervention plan

We offer you various loyalty packs through an assistance credit system, including a periodic visit to your site. These packages and prices apply for all items out of warranty.

The interest?

+ reactivity
+ better follow-up
+ best advice
+ serenity

Pack Assist

+ 100 credits for 25 hours of remote assistance
+ Automatic relaunch when your assistance credit is used up
+ Your requests are taken care of within 24 hours maximum

Pack Zen

+ 100 credits for 25 hours of remote assistance
+ Automatic relaunch when your assistance credit is used up
+ Your requests are prioritized and taken care of within 6 hours maximum
+ Three days on site (preventive, curative, advice and improvement), costs included in mainland France

Logistics costs may be added depending on the conditions of intervention. You will be offered a new visit when the first has passed.